Privacy Policy — How ku9 app Protects Your Personal Data
Your privacy is a priority at ku9 app. This Privacy Policy explains exactly what personal information we collect from players across Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your own data. We are committed to handling your information with full transparency and respect.
Your Data Is Secure
All personal data stored by ku9 app is protected by AES-256 encryption at rest and TLS 1.3 in transit. Our infrastructure is hosted on hardened servers with strict access controls and regular independent security audits.
No Selling of Data
ku9 app does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data shared with partners is limited strictly to what is necessary to operate the platform and fulfil legal obligations.
You Control Your Data
Registered players on ku9 app have the right to access, correct, export, or request deletion of their personal data at any time by contacting our support team. We process all valid data requests within 30 days.
Transparent Cookie Use
We use cookies and similar tracking technologies solely to improve site performance, maintain your logged-in session, and measure anonymised traffic patterns. You may manage your cookie preferences at any time through your browser settings.
KYC Data Handled Carefully
Identity verification documents (NID, passport, driving licence) submitted for KYC purposes are stored in an isolated, encrypted document vault. They are accessed only by authorised compliance personnel and are never used for purposes beyond regulatory verification.
Clear Retention Limits
ku9 app retains personal data only for as long as required by applicable law or as necessary to provide our services. Once the retention period expires, data is securely deleted or anonymised in accordance with our data lifecycle policy.
Information We Collect
When you interact with the ku9 app platform, we collect personal information in the following categories. We collect only what is necessary for the stated purpose and do not request information that is irrelevant to providing our services.
| Category | Data Elements Collected | Collection Point |
|---|---|---|
| Registration Data | Full legal name, date of birth, residential address (city, district, Bangladesh), mobile number, email address, preferred username | Account registration form |
| Identity Verification (KYC) | Scanned copy or photograph of National ID Card (NID), passport, or driving licence; selfie for liveness check where required | KYC verification portal |
| Payment Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), bank account details (account number, branch, bank name), Visa/Mastercard last four digits and billing name | Deposit and withdrawal forms |
| Transaction Records | Deposit amounts, withdrawal requests, bet history, game session records, bonus claims, BDT balances | Platform activity (automated) |
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time), referral URL | Automatic collection on site visit |
| Communications Data | Live chat transcripts, support email content, any complaints or feedback submitted to ku9 app | Customer support interactions |
| Marketing Preferences | Opt-in or opt-out status for promotional email/SMS communications, preferred content categories | Account settings and opt-in forms |
Special Category Data: ku9 app does not intentionally collect special category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) except where a player voluntarily discloses such information during a responsible gaming interaction (for example, disclosing a gambling addiction when requesting self-exclusion). Such disclosures are treated with the highest level of confidentiality and used solely to deliver appropriate support.
Data From Minors: ku9 app does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to us, we will delete that data immediately and close the associated account. See our Terms & Conditions for the full age verification policy.
How We Use Your Data
ku9 app processes personal data for clearly defined, legitimate purposes. We do not use your data in ways that go beyond what is described in this Privacy Policy. The primary purposes for which we process personal information are as follows:
- Account Management: To create, maintain, and secure your ku9 app player account, including verifying your identity at registration and at the point of withdrawal, and to communicate important account-related updates to you.
- Service Delivery: To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported banks; to record your game activity and betting history; to calculate and credit winnings, bonuses, and cashback rewards accurately.
- Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including the maintenance of transaction records as required by financial regulations relevant to the Bangladesh market. To cooperate with lawful requests from regulatory authorities, courts, or law enforcement bodies.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. This includes automated monitoring of account and transaction patterns.
- Responsible Gaming: To deliver responsible gaming tools such as deposit limits, session timers, cool-off periods, and self-exclusion; to identify patterns of play that may indicate problem gambling and to take proactive protective action where appropriate.
- Customer Support: To respond to your enquiries via live chat and email; to investigate and resolve complaints; to maintain records of interactions for quality assurance and training purposes.
- Platform Improvement: To analyse aggregated, anonymised usage data (device types, session durations, game preferences, navigation paths) in order to improve the ku9 app platform, resolve technical issues, and develop new features that benefit our Bangladesh player community.
- Marketing Communications (opt-in only): Where you have given explicit consent, to send you information about promotions, new game launches, seasonal bonuses (e.g., BPL season offers, Eid bonuses, Pohela Boishakh specials), and platform updates via email or SMS. You may withdraw this consent at any time.
Legal Basis for Processing
Every processing activity carried out by ku9 app is grounded in one or more recognised legal bases. We do not process personal data arbitrarily. The legal bases applicable to our key processing activities are summarised below:
- Contractual Necessity: The majority of data processing on ku9 app is necessary to perform the contract we have with you as a registered player. This includes processing your registration data, managing your account, executing transactions, and delivering the games and services you have signed up to use. Without this processing, we cannot provide you with the service.
- Legal Obligation: Certain processing activities are required by applicable law, particularly in relation to AML compliance, KYC verification, and the retention of financial transaction records. ku9 app will retain and process data as required regardless of any individual request to delete it, where such a request would conflict with a legal obligation.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is based on ku9 app's legitimate interest in operating a safe, secure, and reliable platform for all Bangladesh players. We have balanced these interests against players' privacy rights and are satisfied that the processing is proportionate and does not override individual rights.
- Consent: Processing for marketing communications (promotional emails, SMS offers) is based solely on your freely given, specific, and informed consent obtained at the time of opt-in. You may withdraw consent at any time by contacting [email protected] or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing & Disclosure
ku9 app does not sell or rent your personal data to any third party. We share personal information only in the following limited and controlled circumstances:
- Payment Processors: To process deposits and withdrawals, we share relevant transaction details with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks (BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank). These providers are contractually obligated to use your data only for the specific payment transaction in question and to maintain appropriate security standards.
- Game Software Providers: Game outcomes and session data are processed in part by the game's software provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These studios receive only the minimum data necessary to operate the game session (typically a pseudonymous session token and bet/win amounts) and are bound by their own data protection obligations.
- Identity Verification Partners: For KYC verification, we may use a third-party identity verification service to validate the authenticity of documents submitted by players. Such partners process identity documents under strict confidentiality agreements and are not permitted to retain document images beyond the verification process.
- Regulatory and Law Enforcement Authorities: ku9 app will disclose personal data to the Bangladesh Financial Intelligence Unit (BFIU), law enforcement agencies, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ku9 app, its players, or the public.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of ku9 app's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights with respect to your data will be maintained.
- Professional Advisors: ku9 app may share data with legal counsel, auditors, and accountants where strictly necessary for the purposes of obtaining professional advice or conducting a formal audit. All such advisors are bound by professional confidentiality obligations.
Data Retention
ku9 app retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. Our standard retention periods are as follows:
- Active Account Data: Retained for the full duration of your account's active status and for a period of 5 years following account closure, to comply with financial record-keeping and AML obligations.
- Transaction Records: Deposit histories, withdrawal records, bet histories, and balance statements are retained for a minimum of 5 years from the date of the transaction, in accordance with financial compliance requirements applicable in the Bangladesh market.
- KYC Documents: Identity verification documents are retained for 5 years following account closure or the completion of the relevant verification process, whichever is later. Retention beyond this period requires a specific legal basis.
- Customer Support Communications: Live chat logs and support email threads are retained for 3 years from the date of the last interaction in the relevant case, for quality assurance, dispute resolution, and compliance reference purposes.
- Marketing Consent Records: Records of your opt-in consent to marketing communications are retained for the duration of your account plus 2 years, to demonstrate compliance in the event of a regulatory enquiry.
- Technical Logs (IP, device data): Server-level access logs containing IP addresses and device identifiers are retained for 12 months and are then automatically purged from active systems.
When a retention period expires, ku9 app securely deletes the relevant data or, where deletion is technically impractical for a specific dataset, anonymises it so that it can no longer be linked back to an individual player. Anonymous aggregated data (such as game popularity statistics or total transaction volumes) may be retained indefinitely for business analysis purposes.
Your Privacy Rights
As a player on ku9 app, you hold a set of rights with respect to the personal data we hold about you. These rights are outlined below. To exercise any of them, contact our Data Support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
- Right of Access: You have the right to request a copy of the personal data ku9 app holds about you, along with information about how it is used and with whom it has been shared. We will provide this in a structured, commonly used format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level data (name, address, mobile number), you may also update certain fields directly within your ku9 app account settings.
- Right to Erasure: You may request that we delete personal data that we are no longer required to retain. This right is subject to exceptions — notably where retention is mandated by AML or financial regulation. We will inform you clearly of any data we are unable to delete and the reason why.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a machine-readable format (e.g., CSV or JSON) so that it can be transferred to another service provider.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to Withdraw Consent: Where processing is based on consent (primarily marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal date.
ku9 app will not charge a fee for standard privacy rights requests. We reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive.
Data Security Measures
ku9 app takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational measures to protect information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:
- Encryption in Transit: All data transmitted between your browser or app and our servers is protected using TLS 1.3 (Transport Layer Security). The padlock indicator in your browser confirms this connection is active whenever you visit ku9-app.org.
- Encryption at Rest: Sensitive data stored in our databases — including personal profile information, KYC documents, and payment details — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data and rotated on a scheduled basis.
- Access Controls: Access to personal data within ku9 app's systems is granted strictly on a need-to-know basis. Staff access is role-based, authenticated via multi-factor authentication (MFA), and logged with a full audit trail. No single employee has unrestricted access to all personal data systems.
- Infrastructure Security: Our platform is hosted on cloud infrastructure with dedicated firewall protection, intrusion detection systems (IDS), and regular penetration testing conducted by independent security specialists. Critical patches and security updates are applied promptly.
- Payment Security: Payment transaction data is processed via PCI-DSS compliant payment gateways. ku9 app does not store full card numbers or full mobile wallet credentials on its own servers; only the minimum reference data necessary for transaction matching is retained.
- Incident Response: ku9 app maintains a documented data breach incident response plan. In the event of a confirmed personal data breach that poses a risk to player rights, we will notify affected players and relevant authorities promptly, in accordance with applicable requirements.
While ku9 app employs industry-standard security practices, no digital platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure: use a strong, unique password for your ku9 app account, do not share your login credentials with any third party, and contact [email protected] immediately if you suspect unauthorised access to your account.
Third-Party Services
The ku9 app platform integrates with a number of carefully selected third-party services to deliver its full range of features to Bangladesh players. While we take reasonable steps to ensure that our partners maintain adequate data protection standards, each third-party service operates under its own privacy policy. ku9 app is not responsible for the privacy practices of external services beyond our direct contractual relationship with them. The principal third-party integrations are as follows:
- Game Providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): These studios provide the game software and, in the case of live casino titles, stream live dealer sessions. Interaction data (bet amounts, game outcomes, session duration) may be processed on the studios' own servers. All studios integrated with ku9 app operate under certified fair-play and data protection frameworks.
- Payment Gateways (bKash, Nagad, Rocket, Upay, partner banks): Your payment provider will process your transaction in accordance with their own privacy policy and terms. We encourage you to review the privacy notices of your chosen payment method, particularly regarding how they handle transaction metadata.
- Analytics Services: ku9 app uses anonymised, aggregated analytics to measure platform performance. No personally identifiable player information is transmitted to analytics providers. Raw behavioural data is processed and anonymised on our own infrastructure before any external reporting.
- Customer Support Tools: Our live chat system operates on infrastructure that may be provided by a third-party support platform. Chat transcripts are stored securely and accessed only by authorised support agents. Support tool providers are contractually prohibited from using chat data for their own purposes.
Links to third-party websites or payment portals from ku9-app.org are provided solely for transactional convenience. Visiting a linked third-party site will take you outside the ku9 app Privacy Policy. ku9 app does not endorse and is not responsible for the content, privacy practices, or accuracy of any third-party website.
Policy Updates & Contact
Updates to This Policy: ku9 app may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this document. Where a change is significant, we will make reasonable efforts to notify registered players via the email address linked to their account or via an on-screen notification upon next login. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Questions and Complaints: If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact our Data Support team:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available on-site 24/7, Bangladesh Standard Time (UTC+6)
- Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.
Your continued use of the ku9 app platform after any update to this Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material change, you should close your account and cease using the platform before the revised policy takes effect.
Your Privacy Is Protected — Now Enjoy the Platform
You have read the full ku9 app Privacy Policy. We handle your personal data with care so you can focus on what matters — great games, live cricket betting, and a secure platform built for Bangladesh players. 18+ only. Play responsibly.
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